Exchanges & Return Numbers (RMAs)
Sometimes you need a size exchange or decide a product doesn’t work for you —don’t sweat it. Exchanges and returns only require a few minutes and an RMA (Return Merchandise Authorization) number. You can request an RMA by emailing email@example.com. You will receive a response within 24 hours of submitting your request.
Online purchases are valid for exchange, credit, or refund within 30 days from the ship date. All returned or exchanged items must be unwashed, unworn, and undamaged and accompanied by an RMA number. You must first obtain a return authorization number before returning your product.
To Return a Product
Request an RMA number by contacting firstname.lastname@example.org to have one created for you.
Write the RMA on the outside of your package.
Ship your return to this address:
10434 Dodge Rd
Otisville, MI 48463
It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.
To Exchange a Product
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Obtain an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition. Refunds and credits are issued as soon as your return is received by our Returns Department.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.