Frequently Asked Questions
Need a little help with sizing, exchanges or anything else? Keep reading below or shoot us an email at firstname.lastname@example.org if you don't find the info you need!
What are my shipping options and your shipping policy?
Our shipping tends to be faster than our estimates at checkout, but to be safe, please follow those guidelines. We strive to ship orders out the next business day after receiving them. We have a full page dedicated to shipping information HERE. Email us at email@example.com if you have any specific questions we can help you with.
Do you ship to Canada?
Yes, we do ship to Canada with international rates from USPS or UPS. You can expect most first class packages to cost $10-$15 US dollars for shipping from US to Canada.
What size do your hats come in?
Each hat comes in the specified hat under the "Stats" description. We have a full fit guide HERE. All hats have adjustable back closures. We cannot offer customizations of any kind.
How do your shirts fit?
All of our shirts are modern fitting with a loose, comfortable cut. You can find a fit guide HERE.
How do I exchange something?
Whether you bought something yourself or it was a gift please email info@uplanderlifestyle with your order number and what you’d like to exchange for, then send the item back to us. We recommend that you use USPS for mailing as it is the most economical option. We will cover USPS shipping back to you with your exchange. Keep in mind that all clearance sales are final and cannot be exchanged or returned.
How do I return something?
If you received something that was damaged or defective prior to you receiving it please email us at firstname.lastname@example.org before returning it so we can assist you.
If you simply changed your mind and want to return an item within 30 days of your order please email email@example.com with oyur order # with your reason for return. If you would like a prepaid shipping label sent to you we can email one to you and deduct that cost from your final refund.
Refunds are issued usually within 1 business day of us receiving the return. If it is not in resellable condition you will be charged a fee up to our discretion. No returns are accepted for items sold on clearance.
When will something be restocked?
It depends on the product. We have production runs coming in every month for various items. The best way to know when something is back in stock is to keep an eye out on our social accounts. They will be the first to know. If you want more info on when something will be back in stock shoot us an email at firstname.lastname@example.org
Can I shop at your location?
Our physical location is a warehouse and our offices, not a storefront.